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Shipping & Returns

Warranty and Returns Policy

Each Williams Penalty CardTM or product we carry, is carefully inspected before being shipped, however manufacturing errors can and will happen.  We warrant this product to be free of defect, damage, and quality related issues.  Anything not meeting your level of satisfaction, can be returned for a full refund within 7 days of purchase.  Only unopened CD/DVD products can be returned for a full return.  This warranty does not cover products misused, abused, or normal wear and tear.

All CD's/DVD's are inspected prior to shipment to ensure great video and audio quality, playability, and lack of defect.  Our suppliers put hundreds of hours of work to make sure the product is worthy of putting their name on, and we ultimately want happy customers, however we cannot accept returns on opened electronic media.

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.



We can ship to virtually any address in the world.  Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.  Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based.  The weight of any such item can be found on its detail page.  To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.